SCI Shared Resources LLC Area General Manager in Miami, Florida
Overview & Responsibilities
Provides leadership to all staff in area of responsibility. Responsible for all activities associated with operations, customers, staff, facilities and financials in the locations (combo location and stand alone funeral home).
Manages the selection and staffing process necessary to provide the appropriate number of qualified staff to ensure overall business objectives are met.
Directs and provides leadership for all of the administrative personnel, grounds maintenance and (combo) funeral home staff to create and maintain the highest level of client satisfaction. Creates team synergy between cemetery, funeral, and sales staff so that service is seamless to the client families.
Develop and maintain a positive associate relations environment so that associates are motivated to strive for performance excellence.
Insures that criteria for orienting and training new associates in all job categories in implemented and that there is ongoing coaching and assessment of the associates progress and capabilities. Must act decisively to correct situations when associates are not meeting position requirements.
Provide a premier level of client satisfaction that will satisfy the needs of every client family and which supports the Dignity Promise.
Provide a collaborative, productive workplace environment for growth and development that instills pride, a sense of ownership and the challenge to associates to exceed customer expectations.
Build cooperation between sales and operations and all general support functions by promoting a team atmosphere through personal actions and keeping communication lines open.
Assists, where appropriate, in the development of sales counselors with the objective of developing a clear understanding that cooperation, and respect is the core to both the company’s success and the individual’s success.
Monitor and evaluate the operating results of each unity in area of responsibility, implement corrective actions where operating results do not meet planned expectations.
Responsible for achieving the locations annual financial and marketing goals.
Collaborates with sales management team to identify potential growth opportunities to increase market share and revenues.
Identify, implement and continuously improve the internal business processes that impact customer satisfaction, associate morale and financial performance.
Observes and evaluates the competitive environment in area of responsibility and communicates with appropriate regional management significant issues which could impact the business.
Requirements & Qualifications
Licensed Funeral Director/Embalmer in Florida or able to reciprocate
Bachelor’s Degree preferred
High level understanding of all competitors and the demographic patterns influencing location business and market share
In-depth knowledge of market environment and competitive pricing
Must understand how to analyze financial reports to determine actions necessary to maintain or improve the location’s performance.
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Knowledge, Skills & Abilities:
Bilingual in English/Spanish, strongly preferred
Organized and attention to detail – Uses resources effectively and efficiently and can coordinate multiple activities at once to accomplish a goal, without overlooking critical details
Drive for Results – Strives to deliver superior performance and a standard of excellence to achieve successful outcomes
Communication – Able to accurately listen, understand and respond appropriately during interactions. Shares relevant information and keeps others informed
Business Conduct – Demonstrates a standard of behavior in the work place that is consistent with the image expected by our customers and associates
Teamwork – Maintains positive and effective working relationships with others
Who we are. What we do.
We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.
We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.
Health benefits (medical, dental, vision, life)
401K Retirement Savings Plan with company match
Vacation and sick time
Funeral discounts, and more
SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com .
As used herein, “SCI” refers to Service Corporation International and its affiliated companies.
Equal Opportunity Employer, M/F/D/V
Associate Requisition ID Req.64734
# of Openings 1
Category (Portal Searching) Operations