SCI Shared Resources LLC Rose Hills - Cemetery Arrangements Specialist in Whittier, California

Overview & Responsibilities

Position Summary: Ensure that documentation to support the disposition of remains is present in the At-Need file, is accurate, and complies with state, federal, and Company rules and regulations. Provide outstanding Customer Service to internal and external customers. Adhere to high Quality Control standards.

Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.

  1. Comply with state and federal laws and with established Company rules and regulations by inspecting documentation that supports the disposition of remains to ensure that it is complete, accurate, and filed correctly.

  2. Act on calls from external customers, including other cemeteries and mortuaries, to provide cemetery products and service selections, to include disposition of remains, contracts, and payments.

  3. Assist customers in person with arranging for disposition of remains, presenting cemetery products and service selections, finalizing contracts, and payment.

  4. Create marker records, accept marker payments from outside monument companies and follow up on outstanding marker orders.

  5. Think critically about work processes, troubleshoot situations, and take remedial action.

  6. Prepare and distribute daily interment schedules, reports, and documents.

  7. Manage the chain of custody of cremated human remains.

  8. Adhere to Company policies, procedures, rules, and controls.

  9. Adhere to safety rules and regulations, and report unsafe practices to management.

  10. Act on customer complaints to provide satisfactory resolution.

  11. Participate in training and skill development opportunities to improve competency and customer service.

  12. Report to work on time and maintain standard attendance.

  13. Additional tasks as management deem necessary.

  14. Develop and maintain strong relationships with arrangement Counselors and give support as needed. Creates At-Need contracts when needed. Corrects information in At-Need files when needed. Must be able to follow through and troubleshoot problems areas according to the needs of the department.

  15. Supports all other departments by researching information requested relating to at-need and pre-need contracts, and responds in a timely and positive manner. Responds to all department complaints, as they relate to errors resulting in the dissatisfaction of services provided by members of the At-Need team, with the intent to resolve issues before referring matter to the supervisor or manager. Maintains an inter-department good working relationship, leading by example and fostering the need for open communication. Must have complete knowledge and understanding of Forethought rules and policies (includes AML

Requirements & Qualifications

Requirements:

  • Minimum of 3-5 years experience in a business environment (mortuary and/or cemetery experience preferred)

  • Excellent ability to communicate persuasively, both verbally and in written form, with customers, co-workers, and management team

  • Must pass competency test demonstrating knowledge of cemetery, crematory, and mortuary laws

  • Associates degree in business preferred.

  • CA Driver’s License

  • Bilingual Preferred

  • MS Office software

Schedule

Work overtime as needed, as daily work must be completed before leaving; must work rotating schedule including weekends and holidays.

Please communicate this to all eligible employees. If anyone is interested in this position, please fill out a Change of Position Form with the supervisor’s signature. After it is completed, please return it to Human Resources for processing.

SCI Overview

A Place to Remember ®

Since 1914, Rose Hills has been a place to remember. At that time it was an 18-acre memorial park serving the Whittier, California area. Today, Rose Hills is North America’s largest memorial park, with two full-service mortuaries and five planning centers that serve the world.

is only minutes from the Greater Los Angeles and Orange County areas. It is rich in history, and it has an abundance of positive feng shui throughout its 1,400 acres. Rose Hills is world-famous for itsand also for. To learn more about the unique features of the Rose Hills Whittier campus, please.

From Whittier, Rose Hills is proud to offer comprehensive, compassionate memorial care including,and. From start to finish, you and your family will be assisted by Rose Hills’ professional team, which will coordinate and perform all aspects of your personalized arrangements.

Rose Hills can assist withor arrangements at the time of need from any of our four. All of our locations extend the Rose Hills legacy of personal service into the diverse communities we serve.

Rose Hills is proud to be a member of the®network of funeral, cremation and cemetery service providers. With more than 1,800 network providers across North America offering exclusive benefits, the Dignity Memorial brand is your assurance of quality, value, caring service and customer satisfaction.

Associate Requisition ID Req.61827

# of Openings 1

Category (Portal Searching) Operations

Type Full-Time